Market and Satisfaction Surveys
Do you know what your customers think about your business?
Customer Satisfaction surveys are essential to ensure that a business has an understanding of its customer's experiences. This information can assist a business in the actions required to improve certain areas of their service or understand those areas where they excel.
Good customer satisfaction levels lead to good customer retention rates therefore reducing the amount of funding and effort required to keep generating new business. It also leads to recommendations and referrals both of which help businesses grow.
NJ Marketing have over 15 years of telemarketing experience which ensures our team know how to engage customers and capture market intelligence that will help you to improve your business.
We work with our clients to create questionnaires for specific telephone surveys always bearing in mind how the information gathered will be used to provide positive results.
On completion of market research NJ Marketing will provide reports with detailed information and recommendations.
If you would like to know more about what we do and how we can help you, why not get in touch with us now for a no obligation free consultation.
"The professionalism of this team took me completely by surprise at first. I have used the sevices of N&J several times now and I would definitely use them again."
Managing Director
Engineering Firm,
North Tyneside
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Marketing Director
IT Services,
Sunderland
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Managing Director
PR Services,
Newcastle-upon-Tyne